The Fundamental Rules for a Perfect Customer Satisfaction Score

Rule 1 – The Customer is the most important guest in our organization

Rule 2 – The Customer is not dependent on us. We are dependent on the Customer.

Rule 3 – The Customer is never an Interruption on our work. The Customer is the purpose of the work.

Rule 4 – The Customer is not the outsider in our business, he is the essence of it.

Rule 5 – We are not doing the Customer a favor by serving them. They are doing us a favor by giving us the opportunity to do it.

Rule 6 – The Customer is NOT the king, he is the emperor, but the Customer is NOT always right. The Customer can always be reasoned with justifiable, logical, polite and non-offensive facts.

These rules have been made by Mahatma Gandhi and is visible at a lot of Public places in India.

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Copyright © Dennis D Maliekal 2009